Get Help
If you need assistance with your account, have questions about the app, or want to report an issue, we're here to help!
Frequently Asked Questions
How do I report inappropriate behavior?
You can report a user directly from their profile or chat by tapping the menu (three dots) and selecting "Report User". All reports are reviewed within 24 hours.
How do I block someone?
To block a user, go to their chat or profile, tap the menu (three dots), and select "Block User". Blocked users will no longer be able to contact you.
How do I delete my account?
To delete your account, please contact us at support@known.app with your account email address. We'll process your request within 48 hours.
How does matching work?
Known uses a thoughtful compatibility system. Answer questions about your values, communication style, and life goals. When you and another person both swipe right on each other's profiles, you'll get a match! You can then start chatting and getting to know each other.
Is my data safe?
Yes! We take your privacy seriously. Your personal information is encrypted and we never share your data with third parties. Read our Privacy Policy for more details.
Safety & Guidelines
Known is committed to creating a safe and respectful community. We have zero tolerance for:
- Harassment or bullying
- Inappropriate content
- Spam or solicitation
- Fake profiles
- Offensive language
Violations will result in immediate account suspension or termination. All reported content is reviewed within 24 hours.