At Known, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Account information (email address, password, name, age, gender)
- Profile information (bio, photos, location, preferences)
- Compatibility answers and responses
- Messages and communications with other users
- Support requests and feedback
1.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, time spent, interactions)
- Location data (with your permission)
- Log data (IP address, access times, app crashes)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Create and manage your account
- Match you with compatible users
- Facilitate communication between users
- Send you notifications and updates
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Other Users: Your profile information, photos, and compatibility data are visible to other users as part of the matching process.
- Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., cloud hosting, analytics).
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights and Choices
You have the right to:
- Access and update your personal information through the app settings
- Delete your account and associated data
- Opt out of certain communications
- Request a copy of your data
- Report concerns about your privacy
To exercise these rights, please contact us at support@known.app.
6. Children's Privacy
Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@known.app